Privacy Policy

1. What We Collect

When you contact us to request plumbing service we collect:

• Contact details (name, phone number, email)
• Service address in Austin, Round Rock, Cedar Park, or surrounding cities
• Details of the plumbing problem you are reporting (photos, descriptions)
• Technical data about your visit to this website (IP address, browser, pages viewed) via standard analytics

2. How We Use It

Your information is used only to:

• Dispatch a licensed plumber to your address
• Provide a quote and confirm the work to be performed
• Send service updates, arrival ETAs, and invoices
• Follow up after the job for warranty or quality concerns
• Improve the website and measure aggregate traffic

3. Who We Share It With

We share your contact and address only with the licensed plumber assigned to your job so they can reach you, locate your property, and complete the service. We do not sell or rent your personal information to third parties.

We may use third-party tools (Google Analytics, Microsoft Clarity, Vercel hosting, Mailgun email) which process technical and contact data on our behalf under their own privacy policies.

4. How Long We Keep It

Customer service records are retained for the period required to honor warranties on completed work and to comply with Texas tax and consumer-protection law. Inactive marketing data is deleted within 24 months unless you ask sooner.

5. Cookies & Analytics

We use Google Analytics (GA4) and Microsoft Clarity to measure aggregate traffic and understand how users navigate the site. These tools set cookies. You can disable cookies in your browser settings or use browser extensions to opt out.

6. Your Rights

You can ask us at any time to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (subject to warranty and legal retention obligations)
• Opt out of any future marketing contact

Send all requests to contact@plumberaustin.tx24h.com.

7. Texas Consumer Privacy

If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA) effective 2024, including the right to confirm, access, correct, delete, and obtain a portable copy of personal information we process about you, and to opt out of targeted advertising. To exercise these rights contact us at contact@plumberaustin.tx24h.com.

8. Contact

24/7 Emergency Plumber Austin
1000 Congress Avenue, Austin, TX 78701, United States
Email: contact@plumberaustin.tx24h.com
Phone: (512) 943-7070